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The Respectful Workplace: Redefining Workplace Violence, Diffusing Hostility through Customer Service

This course has been discontinued and is no longer available.
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Product ID
qmrirwr2_vod
Training Time ?
24 to 34 minutes
Language(s)
English
Video Format
Standard Definition
Required Plugins
None
Number of Lessons
6
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Quality Media Resources, Inc.
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Overview

This training program focuses on “opening the right doors” in the customer service environment and creating a safe dialogue between the customer and employee. Customer service is an important part of any business, and this program discusses the ways we can focus on diffusing several forms of customer hostility through excellent customer relationships.

Empathy with the customer is discussed at length, and several video dialogues are shown so the viewer understands key concepts and methods on how to deal with difficult customers. Hot button issues are also discussed, along with customer problems that may arise, but the main focus of this training program is to create positive and healthy relationships with customers through open-ended questions and calm states of mind.

Use this video to perfect the way employees treat customers, and to gain a more positive and respectable workplace environment.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Those employees working in the customer service industry looking to create a more respectable workplace environment.

Topics
The course presents the following topical areas:
  • Introduction
  • Customer Relationships
  • What Are Your Hot Buttons?
  • Setting Reasonable Limits
  • Drawing The Line
  • Conclusion

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