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A Mindset For Superior Service

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Course Format
Video on Demand  Video On Demand
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Training Time ?
23 to 43 minutes
Video Format
High Definition
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Number of Lessons
Quiz Questions
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
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Mastery Training Content Network
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A Mindset For Superior Service

To maintain a high level of customer service, for external and internal customers, employees must maintain a superior service mindset. This online training video explains the seven characteristics of good customer service. Some of the characteristics include empathy, balance, and resilience. Accompanying the explanation of each characteristic in the video is a scenario demonstrating the correct way, as well as the incorrect way, of resolving or handling a customer’s issue.

Customer service reps (CSR) often encounter irate or difficult customers and sometimes customers take their frustrations out on CSRs who aren’t involved with the original problem. Advice is given on how to handle such situations. Another factor affecting how a CSR handle customers is internal workplace conflict. Quickly resolving any conflict can enhance how CSRs handle customers.

The video points out the importance of providing excellent customer service and having a positive attitude toward your work in order to best serve the customer and increase customer loyalty.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Individuals who want to improve their customer service skills

The course presents the following topical areas:
  • Introduction
  • Empathy
  • Enthusiasm
  • Ownership
  • Responsibility
  • Adaptability
  • Balance
  • Resiliency
  • Review

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