Emotional Intelligence and Optimal Performance

This training focuses on understanding emotional intelligence, and how employees can optimize their own emotional intelligence to better work with others.

The course demonstrates strategies for doing this through managing stress, regulating emotions, and responding empathically to others. Not picking up other’s stress, but relating to them and listening helps a person to not be effected directly by the stress or “pick up the stress” from another person.

This course demonstrates how employees can use their emotional intelligence to manage stress and improve workplace relationships.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

People in a team work environment

• Introduction
• Learning Emotional Intelligence
• Step 1: Promoting Awareness
• Step 2: Self-regulate Your Nervous System
• Step 3: Challenge Negative Thoughts and Worries
• Step 4: Recover Quickly From an Emotional Episode
• Step 5: Respond Empathically
• Conclusion

• Improving Your Emotional Intelligence
• Proximity Bias Prevention
• Effects Of Workplace Politics