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Delivering Feedback: Fixing Performance Problems

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Course Format
Video on Demand  Video On Demand
Product ID
tdocdfee_vod
Training Time ?
20 to 26 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
7
Quiz Questions
6
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen
Overview

If a manager addresses an employee’s performance issue in a negative way, the employee can become hostile. This situation does not support a performance improvement plan. This training course shows team leaders how to provide the appropriate type of feedback to an employee with a performance problem.

In this course, supervisors will watch how a negative feedback session can affect the situation. They will also see how a more proactive and positive discussion can bring about a more desired outcome. This course demonstrates one way to remember how to provide feedback to an employee; the CEDAR method: Clarify, Explain, Discuss, Agree, and Review. This course also reminds managers to be able to accept criticism; an employee’s poor performance may be due to outlying factors that could be easily resolved.

Use this course to prepare managers to better utilize feedback to address and resolve performance issues.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Team Leaders

Topics
The course presents the following topical areas:
  • The Purpose of Feedback
  • The Four Key Principles
  • Preparing to Give Feedback
  • Delivering Feedback
  • Putting it Into Practice
  • Discussing All Issues
  • Conclusion

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