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Proactive Customer Service (3.0)

This course has been discontinued and is no longer available.
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Course Format
Video on Demand  Video On Demand
Product ID
tdocpcse_vod
Training Time ?
18 to 23 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
7
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
Telephone Doctor
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Overview

This video training course teaches employees how to better interact with customers and future customers. Nancy Friedman, The Telephone Doctor, explores the three types of customer service and teaches viewers how to offer the highest level of service to customers.

Viewers learn how to handle standard telephone calls, face to face situations, and complaint calls in the most constructive manner. This training gives examples of rapport building opportunities and how to properly undertake soft question selling.

Use this training to educate employees to create the most positive experience for customers.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All those who work in customer service

Topics
The course presents the following topical areas:
  • Three Levels of Customer Service
  • Face to Face Customer Service
  • Handling Complaints
  • Tools of Proactivity
  • Rapport Building Opportunities
  • Soft Question Selling
  • Review

© Mastery Technologies, Inc.