Conflict De-Escalation Techniques: Developing a Solution Mindset

One way to handle conflict is to yell and scream until others get tired of arguing or flee the scene. Another way is to focus on finding solutions to the issue and finding a smooth and enjoyable way forward. This microlearning teaches you how to do the latter. Although you’ll also see what happens when you ignore a solution mindset in favor of anger and name calling. Brace yourself, though, it isn’t pretty.

This course is part of a microlearning series that provides a solid foundation of techniques and strategies for de-escalating even the most contentious of conversations. You’ll learn how to improve your active listening, speak with empathy, develop a solution mindset, and avoid falling into the most common traps that consistently increase the likelihood of an exchange going off the rails.

This series is also hilarious, and laughing is a great de-escalation technique all by itself. Learning how to avoid arguments and steer conversations in a positive direction are critical skills to master, but that doesn’t mean it has to bore you to death.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees

• Developing a Solution Mindset

• Resolving Arguments In 1 Minute
• Managing Conflict In 1 Minute
• Understanding Conflict In 1 Minute