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Product ID
lplnsreq_vod
Training Time ?
8 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
5
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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Overview

Service Requests

It should be easy for customers to contact you for service, and for you to respond to the customers. This training module covers how to receive and respond to a service request. It also includes eight important guiding principles for excellent customer service. Use this training to teach your customer service team to understand the important basics of service requests.

First, this module defines a service request and reviews the different methods by which a customer can contact you. Learners can answer questions about their organization’s service request process by using the workbook along with the module. Areas for process improvement can also be discussed via the workbook. This module then reviews how to effectively take action on and close a service request. Lastly, team members learn the guiding principles for service requests.

When working with service requests, it’s important to listen to the customer, capture the inquiry, and respond to the customer in a timely, helpful way. Use this module to set your team up for success by preparing them to effectively assist customers.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer Service team members

Topics
The course presents the following topical areas:
  • Introduction
  • Receiving The Service Request
  • Actioning The Service Request
  • Guiding Principles
  • Recap

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