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Conflict Resolution In The Office

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
marccrof1_vod
Training Time ?
13 to 23 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
6
Quiz Questions
10
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Marcom, Ltd
Overview

Unresolved conflicts in the office can raise employees’ stress levels, damage morale, and even lead to physical violence. However, when handled properly, conflict can lead to positive change and innovation for employees and the companies they work for. This training is about helping office works tackle the tough subject of conflict resolution.

Understanding what causes conflicts and the different types, helps workers understand how to prevent these situations and face them, if needed. This training gives helpful tips on how to handle confrontation and manage situations if they become difficult or hostile. There are also ideas on how to handle and diffuse them before they get to that point. Making sure everyone is on the same page is important in conflict resolution.

Use this course to help employees learn how to communicate and cooperate in order to manage workplace conflicts.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Workplaces
Audience

All employees working in an office setting

Topics
The course presents the following topical areas:
  • Introduction
  • Understanding Conflict In The Workplace
  • Responses That Can Make Things Worse
  • Resolving Conflicts Effectively
  • How To Handle A Confrontation
  • Conclusion

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