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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
tjhccres1_vod
Training Time ?
22 to 44 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
7
Quiz Questions
22
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
The Jeff Havens Company
Overview

If not conducted and resolved properly, a conflict can cause an employee or manager to be terminated. In this course employees learn how to manage and resolve conflicts, so they don’t result in valued employees getting fired or quitting.

Spotlighting conflict resolution strategies, during the conflict and while resolving it, this upbeat and humorous course shows employees how to survive the conflict. Each of the topics covered teaches learners how choosing the right strategy leads to the right answer when engaged in a conflict. Some topics covered include communication, nonverbal communication, seeing things from other people’s point of view, and apologizing.

Use this course to teach your team how to productively approach and survive their next conflict while keeping rapport, morale, and productivity intact.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Workplaces
Audience

Employees, leaders, and managers at all levels or the organization

Topics
The course presents the following topical areas:
  • Strategies For Approaching (and Surviving) Your Next Conflict
  • Louder Isn’t Always Better
  • The Role Of Silence In Conflict Resolution
  • The Role Of Personal Space In Conflict Resolution
  • Seeing Things From Other People’s Point Of View
  • The Role Of Apologizing In Conflict Resolution
  • Three Strategies, One Right Answer

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