Online Training | 800‑258‑3837
Back to Course List

Becoming An Effective Manager: Conflict Resolution

Preview video
Preview Video
Product ID
Training Time ?
6 to 8 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources

Conflict resolution is an important skill to obtain as a supervisor. If issues among team members are ignored for too long, the work environment grows toxic. Employees could even quit their job over a workplace conflict. Knowing when and how to address a conflict helps diffuse any issues quickly and efficiently.

In this training course, supervisors learn how to address a conflict immediately. They also learn how having a plan for conflict resolution creates compromises and solutions for how to work better as a team. Some steps of the plan discussed in this training include uncovering the issue, listening to understand, using “I” statements, and agreeing on a solution.

By clearly defining job responsibilities and expectations, supervisors help their team avoid conflicts, and in the case of any conflict, supervisors will know how to quickly address and resolve them after taking this training.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Supervisors, managers or anyone in a leadership role

The course presents the following topical areas:
  • Introduction
  • Become Aware Of Workplace Conflicts
  • Have A Plan For Conflict Management
  • Summary

© Mastery Technologies, Inc.