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Applying Customer Service Skills Internally, Healthcare Version

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Course Format
Video on Demand  Video On Demand
Product ID
crmlacsh_vod
Training Time ?
19 to 29 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
10
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

Being treated badly or having to jump through hoops is no way for any customer to be treated, including your co-workers; after all they are your customers too. This training for healthcare professionals uncovers steps to improve your workplace relations.

You should treat your fellow co-workers with the same compassion and respect you would apply to interacting with patients and other external customers. Using some of the same service techniques applied with external customers you can make your healthcare facility a better place to work. This Video On Demand training provides understanding on serving the needs of all of your customers with an eight-step approach that includes learning to identify your customers, determining their needs, making a plan to provide better service, carrying out the plan, showing the right attitude, following up, measuring progress and becoming a good customer.

At the end of this training health care employees and professionals are informed, invigorated and ready to service internal and externals customers with a high level of skill and integrity.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All healthcare employees interested in learning about internal customer service

Topics
The course presents the following topical areas:
  • Introduction
  • Internal Customers
  • Indentify Your Customer
  • Determine Customer Needs
  • Make a Plan and Carry it Out
  • Show the Right Attitude
  • Follow Up and Measure Progress
  • Be a Good Customer
  • Customer Grievances
  • Conclusion

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