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Resolving Conflict: Just Stay C.A.L.M

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Course Format
Video on Demand  Video On Demand
Product ID
crmljscl_vod
Training Time ?
21 to 31 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
9
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Two employees in an argument in the conflict resolution training video Two hospital employees discuss an issue in the conflict resolution training video Two workers learn how to resolve conflict in the workplace
Overview

How to Resolve Conflict

Conflict does not have to result in negative outcomes; it can set the stage for much needed dialogue. This​ ​conflict​ ​resolution​ ​training​ ​teaches​ ​employees​ ​and​ ​managers​ ​how​ ​to​ ​resolve conflict. Trouble erupts when conflict is mismanaged. This Video On Demand training supplies four simple steps to productively manage conflict.

This online conflict resolution training video demonstrates the C.A.L.M. model by using common mishandled workplace conflicts and explaining how to apply the four-step model. The approach begins with self-probing questions to clarify the issue, next is how to address the issue, third be ready to really listen to the other side and last is resolution.

Workers able to evaluate and collaborate in the midst of conflict are prepared to bring about win-win resolutions and contribute to overall morale.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All those interested in developing skills for resolving workplace conflicts

Topics
The course presents the following topical areas:
  • Introduction
  • Workplace Conflict
  • C.A.L.M.
  • Clarify the Issue
  • Address the Problem
  • Listen to the Other Side
  • Manage Your Way to Resolution
  • Surprise Conflict
  • Conclusion

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