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Video on Demand  Video On Demand
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12 to 22 minutes
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Standard Definition Wide
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Mastery Training Content Network
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SunShower Learning
People riding a bus A women smiling while riding the bus A women laughing while riding the bus

SMILE! Customer Service

When you are being positive and your attitude is right, time flies, and when your attitude is bad, the day drags. This enthusiastic training program tells the story of a bus driver who uses his SMILE method of customer service to keep a happy work environment.

SMILE (Sincerity, Motivation, Integrity, Laughter, Enthusiasm), according to this program, is the perfect way to gain the level of quality customers look for on a daily basis. Customers react in more positive ways to professionals who lend them forms of positivity throughout their day. By focusing on ways the viewer can provide smiles and moments of joy, this uplifting video provides high-energy enthusiasm that will be infectious with anyone in the customer service industry.

Use this customer service training course for those individuals working closely with the public or in a field where customer service is met on a daily basis.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Those individuals working closely with the public or in any form of customer service.

The course presents the following topical areas:
  • Introduction
  • Why SMILE!
  • SMILE Benefits
  • SMILE (Sincerity, Motivation, Integrity, Laughter, Enthusiasm)
  • Conclusion

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