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Essential Elements of Internal Customer Service

This course has been discontinued and is no longer available.
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Video on Demand  Video On Demand
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18 to 23 minutes
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Standard Definition Wide
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Mastery Training Content Network
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Telephone Doctor
Internal Customer Service with Superiors Internal Customer Service with Coworkers Internal Customer Service with Employees

Essential Elements Of Internal Customer Service

The treatment of your customers is extremely important to your business; however, great customer service starts from within your organization. Learn the essential elements of internal customer service with this online training video.

This online course discusses internal customer service elements such as: knowing your role within the organization, respecting employee differences, working to resolve conflicts, realizing internal customer service is everyone's responsibility, and showing appreciation to your co-workers.

Use this course to learn about the importance of treating your fellow employees with the same excellent service you would provide to your customers.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

All employees, at any level of an organization

The course presents the following topical areas:
  • Introduction
  • Know the Mission of Your Organization and Your Role
  • Internal Service is Everyone's Responsibility
  • Respect Employee Differences
  • Recognize the Personal Space of Others
  • Work to Resolve Conflicts
  • Show Appreciation
  • Review

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