Online Training | 800‑258‑3837
Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
tdocffph1_vod
Training Time ?
18 to 28 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
7
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen
Overview

This video training course teaches employees best practices for speaking with the public. Viewers learn how to make better phrase choices when dealing with customers and potential customers. Poorly chosen words by your employees can lose you customer goodwill and business.

Examples are given of how customers react when employees use the forbidden phrases. This video explains how changing your phrasing to a more positive response can significantly change how the customer reacts to the encounter.

It is important for your company to always put its best face forward when dealing with customers and potential customers. Employees who know how to make your customers feel positive about their communication with your business help your company to build and maintain good relationships.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All customer service reps, and others who work with customers

Topics
The course presents the following topical areas:
  • Introduction
  • I Don't Know...
  • We Can't Do That...
  • You'll Have To...
  • Just a Second
  • No...
  • Review

© Mastery Technologies, Inc.