Customer Service - It's Not My Department
- Course Format
Video On Demand
- Product ID
- Training Time ?
- 2 minutes
- Video Format
- Standard Definition Wide
- Required Plugins
- Number of Lessons
- Quiz Questions
- Interactive Producer
- Mastery Training Content Network
- Original Content Producer
- Video Visions
Customer service reps who take the “it’s not my department” attitude when faced with questions on something outside of their expertise tend to leave the customer with a bad attitude about the company. Watch this video and learn by example as one customer service rep learns to go the extra mile and help a customer find the answer she needs.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 60 days to complete the course
Anyone working in customer service