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Customer Service - It's Not My Department

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Microlearning
Product ID
vviscsi0_vod
Training Time ?
2 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions
Overview

Customer service reps who take the “it’s not my department” attitude when faced with questions on something outside of their expertise tend to leave the customer with a bad attitude about the company. Watch this video and learn by example as one customer service rep learns to go the extra mile and help a customer find the answer she needs.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Anyone working in customer service

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