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Customer Service - It's Not My Department

Preview video
Preview Video
Product ID
vviscsi0_vod
Training Time ?
2 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Overview

Customer service reps who take the “it’s not my department” attitude when faced with questions on something outside of their expertise tend to leave the customer with a bad attitude about the company. Watch this video and learn by example as one customer service rep learns to go the extra mile and help a customer find the answer she needs.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

Anyone working in customer service

Topics
The course presents the following topical areas:
  • It's Not My Department

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