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Customer Service - It's Not My Department
- Product ID
- vviscsi0_vod
- Training Time ?
- 2 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
Overview
Customer service reps who take the “it’s not my department” attitude when faced with questions on something outside of their expertise tend to leave the customer with a bad attitude about the company. Watch this video and learn by example as one customer service rep learns to go the extra mile and help a customer find the answer she needs.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
Anyone working in customer service
Topics
The course presents the following topical areas:
- It's Not My Department
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