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Customer Service - It's Not My Department

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Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
2 minutes
Video Format
Standard Definition Wide
Required Plugins
Number of Lessons
Quiz Questions
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions

Customer service reps who take the “it’s not my department” attitude when faced with questions on something outside of their expertise tend to leave the customer with a bad attitude about the company. Watch this video and learn by example as one customer service rep learns to go the extra mile and help a customer find the answer she needs.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Anyone working in customer service

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