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Customer Service - I've Heard This All Before
- Product ID
- vviscsi1_vod
- Training Time ?
- 4 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
Overview
Making assumptions about a customer and their problem, doesn’t help anyone. Watch this video and learn from one rep’s experience where they find out the benefit of taking the time to really listen to the customer. Avoid unnecessary frustration and solve more problems when you follow the best practices demonstrated here.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
Customer service reps
Topics
The course presents the following topical areas:
- I've Heard This All Before
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