Back to Course List

Customer Service - I've Heard This All Before

This course has been discontinued and is no longer available.

Preview Video

Product ID: vviscsi1_vod
Training Time ?: 3 minutes
Microlearning
Language(s): English
Video Format: Standard Definition Wide
Required Plugins: None
Number of Lessons: 1
Quiz Questions: 0

Overview

Making assumptions about a customer and their problem, doesn’t help anyone. Watch this video and learn from one rep’s experience where they find out the benefit of taking the time to really listen to the customer. Avoid unnecessary frustration and solve more problems when you follow the best practices demonstrated here.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

This course is in the Video On Demand format, to read about Video On Demand features click here.

Install on any SCORM LMS
Full-screen video presentation
Print certificate and wallet card
You have 30 days to complete the course

Learn More

Workplaces

Retail Stores