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Customer Service - I've Heard This All Before

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Preview Video
Course Format
Video on Demand  Video On Demand
Microlearning
Product ID
vviscsi1_vod
Training Time ?
3 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions
Overview

Making assumptions about a customer and their problem, doesn’t help anyone. Watch this video and learn from one rep’s experience where they find out the benefit of taking the time to really listen to the customer. Avoid unnecessary frustration and solve more problems when you follow the best practices demonstrated here.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer service reps

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