Online Training | 800‑258‑3837
Back to Course List

Customer Service - I've Heard This All Before

Preview video
Preview Video
Product ID
Training Time ?
3 minutes
Video Format
Standard Definition Wide
Required Plugins
Number of Lessons
Quiz Questions

Making assumptions about a customer and their problem, doesn’t help anyone. Watch this video and learn from one rep’s experience where they find out the benefit of taking the time to really listen to the customer. Avoid unnecessary frustration and solve more problems when you follow the best practices demonstrated here.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Customer service reps

The course presents the following topical areas:
  • I've Heard This All Before

© Mastery Technologies, Inc.