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Customer Service - I'm Happy To Help, But...

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2 minutes
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Standard Definition Wide
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Sometimes customers need help coming to decisions, and it is up to the rep to help them along the process. Watch how one service rep ignores the opportunity to guide his clients, and therefore loses the business. Alternatively, you’ll see how he could have served his customers better and helped come to a decision.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Customer service and sales reps

The course presents the following topical areas:

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