Online Training | 800‑258‑3837
Back to Course List

Customer Service - I'm Happy To Help, But...

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Microlearning
Product ID
vviscsih_vod
Training Time ?
2 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions
Overview

Sometimes customers need help coming to decisions, and it is up to the rep to help them along the process. Watch how one service rep ignores the opportunity to guide his clients, and therefore loses the business. Alternatively, you’ll see how he could have served his customers better and helped come to a decision.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer service and sales reps

© Mastery Technologies, Inc.