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Customer Service - It's Policy, There's Nothing I Can Do
- Product ID
- vviscsip_vod
- Training Time ?
- 3 minutes
- Microlearning
- Language(s)
- English
- Video Format
- Standard Definition Wide
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
Overview
When a customer is told, “It’s policy, there’s nothing I can do,” they’ll probably feel encouraged to work with your competitor. Customer service representatives must help figure out how to help a customer within the company policies. Watch this video and learn some tips on how to show a customer you care and resolve their problem.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
All customer-facing employees
Topics
The course presents the following topical areas:
- It's Policy, There's Nothing I Can Do
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