Customer Service - It's Policy, There's Nothing I Can Do
- Course Format
Video On Demand
- Product ID
- Training Time ?
- 3 minutes
- Video Format
- Standard Definition Wide
- Required Plugins
- Number of Lessons
- Quiz Questions
- Interactive Producer
- Mastery Training Content Network
- Original Content Producer
- Video Visions
When a customer is told, “It’s policy, there’s nothing I can do,” they’ll probably feel encouraged to work with your competitor. Customer service representatives must help figure out how to help a customer within the company policies. Watch this video and learn some tips on how to show a customer you care and resolve their problem.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 60 days to complete the course
All customer-facing employees