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Customer Service - It's Policy, There's Nothing I Can Do

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3 minutes
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Standard Definition Wide
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When a customer is told, “It’s policy, there’s nothing I can do,” they’ll probably feel encouraged to work with your competitor. Customer service representatives must help figure out how to help a customer within the company policies. Watch this video and learn some tips on how to show a customer you care and resolve their problem.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

All customer-facing employees

The course presents the following topical areas:
  • It's Policy, There's Nothing I Can Do

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