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Customer Service - Let Me Transfer You

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3 minutes
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Standard Definition Wide
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Most customers don’t enjoy being passed off from rep to rep without anyone listening and trying to solve their problem. This video shows reps how if they take ownership of every customer and listen to their problems they may be able to solve it without having to say those dreaded words, “let me transfer you.”

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Customer-facing employees

The course presents the following topical areas:
  • Let Me Transfer You

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