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Customer Service - Let Me Transfer You

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Microlearning
Product ID
vviscslm_vod
Training Time ?
3 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions
Overview

Most customers don’t enjoy being passed off from rep to rep without anyone listening and trying to solve their problem. This video shows reps how if they take ownership of every customer and listen to their problems they may be able to solve it without having to say those dreaded words, “let me transfer you.”

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer-facing employees

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