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Customer Service Supervision - Don't Let Policy Detract From Service
- Product ID
- vviscss0_vod
- Training Time ?
- 3 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
Overview
As a manager you must help your reps understand how to work within customer policies, while still serving the customer. Watch this video and see how one supervisor learns the negative consequences of letting policies detract from customer service.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Audience
Managers and supervisors of customer-facing employees
Topics
The course presents the following topical areas:
- Don't Let Policy Detract From Service
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