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Customer Service Supervision - Don't Let Policy Detract From Service

Preview video
Preview Video
Product ID
vviscss0_vod
Training Time ?
3 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Overview

As a manager you must help your reps understand how to work within customer policies, while still serving the customer. Watch this video and see how one supervisor learns the negative consequences of letting policies detract from customer service.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

Managers and supervisors of customer-facing employees

Topics
The course presents the following topical areas:
  • Don't Let Policy Detract From Service

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