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Customer Service Supervision - Encourage Employee's To Find Solutions

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3 minutes
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Standard Definition Wide
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This video shows how when a supervisor takes on a customer service rep’s problem, the rep learns nothing. Supervisors must learn how to empower their reps to problem-solve, giving them the opportunity to grow on the job. Watch this video and see how taking over when problems arise is not the answer.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Supervisors or managers in customer service

The course presents the following topical areas:
  • Encourage Employee's To Find Solutions

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