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Customer Service Supervision - How To Handle Mistakes

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3 minutes
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Standard Definition Wide
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As a supervisor of customer-facing employees, it is important to avoid publicly reprimanding your team in front of other employees and customers. This short video demonstrates the difference it makes when a supervisor privately discusses an employee’s mistake. The supervisor learns how to give employees an opportunity to learn instead of merely scolding them.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Supervisors of customer-facing employees

The course presents the following topical areas:
  • How To Handle Mistakes

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