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Customer Service Supervision - How To Handle Mistakes
- Product ID
- vviscssh_vod
- Training Time ?
- 3 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
Overview
As a supervisor of customer-facing employees, it is important to avoid publicly reprimanding your team in front of other employees and customers. This short video demonstrates the difference it makes when a supervisor privately discusses an employee’s mistake. The supervisor learns how to give employees an opportunity to learn instead of merely scolding them.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Audience
Supervisors of customer-facing employees
Topics
The course presents the following topical areas:
- How To Handle Mistakes
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