Online Training | 800‑258‑3837
Back to Course List

Customer Service Supervision - How To Handle Mistakes

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Microlearning
Product ID
vviscssh_vod
Training Time ?
3 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions
Overview

As a supervisor of customer-facing employees, it is important to avoid publicly reprimanding your team in front of other employees and customers. This short video demonstrates the difference it makes when a supervisor privately discusses an employee’s mistake. The supervisor learns how to give employees an opportunity to learn instead of merely scolding them.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Supervisors of customer-facing employees

© Mastery Technologies, Inc.