Customer Service Supervision - How To Handle Mistakes
- Course Format
Video On Demand
- Product ID
- Training Time ?
- 3 minutes
- Video Format
- Standard Definition Wide
- Required Plugins
- Number of Lessons
- Quiz Questions
- Interactive Producer
- Mastery Training Content Network
- Original Content Producer
- Video Visions
As a supervisor of customer-facing employees, it is important to avoid publicly reprimanding your team in front of other employees and customers. This short video demonstrates the difference it makes when a supervisor privately discusses an employee’s mistake. The supervisor learns how to give employees an opportunity to learn instead of merely scolding them.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 60 days to complete the course
Supervisors of customer-facing employees