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Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
tjhccser_vod
Training Time ?
22 to 32 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
10
Quiz Questions
10
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Interactive Producer
Mastery Training Content Network
Original Content Producer
The Jeff Havens Company
Overview

Without good customer service, you will not last long in the customer service industry. Good customer service can even help insulate a company from potentially debilitating economic conditions. This humorous training video provides customer-facing employees with clear instructions on how to provide great customer service, through examples of good and bad customer service interactions.

People want to know that you are listening, and that you care about their experience. Businesses that pay attention to every step in the customer’s experience are more successful than those that do not. Even a small change in policies or procedures can yield a huge result. If you fail to listen or pay attention to your customers, you will lose them. This course shares best practices on topics such as the environment you bring customers into, wait times, behaviors that commonly annoy customers, how to deal with irate customers, and more.

Utilize the information presented in this training lesson and learn how to give proper customer service, and ensure your customers remain happy and loyal to your organization.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer service employees, or anyone in a customer-facing role

Topics
The course presents the following topical areas:
  • A Tale Of Two Businesses
  • Pay Attention To Your Environment
  • Little Things Matter
  • Your Wait Time Is Approximately...Forever
  • Customer Service 101: The Basics Of Bad Customer Service
  • A Playful Way To Annoy Your Customers
  • Dealing With Irate Customers
  • Follow Every Rule
  • Using Proper English And Grammar Can Only Hurt Your Career
  • Sound Excited Already!

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