Online Training | 800‑258‑3837
Back to Course List

The 5 Values of GREAT Customer Service

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
qmri5vgc_vod
Training Time ?
25 to 35 minutes
Language(s)
English
Video Format
Standard Definition
Required Plugins
None
Number of Lessons
8
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Quality Media Resources, Inc.
Great customer service with children great customer service as a server The value of great customer service
Overview

The 5 Values of GREAT Customer Service

People usually recommend businesses with great customer service to their friends, families, and co-workers. This increases the likelihood of obtaining new and repeat customers, which is important for a successful business. This online course demonstrates the 5 values of customer service.

The stories used in this course show examples of GREAT customer service: Greet, Respect, Evaluate, Adjust, and Thank. Also within this course are the 5 values of customer service, which are emphasized within each story. By viewing this online training, you will learn how to be sensitive to the needs of diverse customers, and learn what different people value.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All customer-facing employees

Topics
The course presents the following topical areas:
  • Introduction
  • Who is your most Important Customer?
  • Value 1: Show Respect
  • Value 2: Personalize
  • Value 3: Pay Attention
  • Value 4: Show You Care
  • Value 5: Advocate
  • Conclusion

© Mastery Technologies, Inc.