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The 5 Values of GREAT Customer Service

This course has been discontinued and is no longer available.
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25 to 35 minutes
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Standard Definition
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Mastery Training Content Network
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Quality Media Resources, Inc.
Great customer service with children great customer service as a server The value of great customer service

The 5 Values of GREAT Customer Service

People usually recommend businesses with great customer service to their friends, families, and co-workers. This increases the likelihood of obtaining new and repeat customers, which is important for a successful business. This online course demonstrates the 5 values of customer service.

The stories used in this course show examples of GREAT customer service: Greet, Respect, Evaluate, Adjust, and Thank. Also within this course are the 5 values of customer service, which are emphasized within each story. By viewing this online training, you will learn how to be sensitive to the needs of diverse customers, and learn what different people value.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

All customer-facing employees

The course presents the following topical areas:
  • Introduction
  • Who is your most Important Customer?
  • Value 1: Show Respect
  • Value 2: Personalize
  • Value 3: Pay Attention
  • Value 4: Show You Care
  • Value 5: Advocate
  • Conclusion

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